RETURN AND REFUND POLICY

At Global Jewelry Empire, we are committed to providing you with exceptional quality, unparalleled service, and complete peace of mind with every purchase. To ensure your satisfaction, we offer a 30-day return policy along with a 100% money-back guarantee on all eligible items.

 

•Hassle-free returns for 30 days from the date of receipt.

•A 100% money-back guarantee if the product does not meet your expectations (subject to eligibility).

•Dedicated support throughout the return and refund process.

 

To qualify for a return:

1.Items must be returned within 30 days from the delivery date.

2.The product must be in original, unworn, and pristine condition. This includes all tags, certificates, warranties, and original packaging (e.g., boxes, pouches).

3.Returns must include the original receipt or proof of purchase.

 

The following items are non-returnable:

1.Customized or Personalized Items: Engraved, resized, or bespoke jewelry and watches.

2.Final Sale Products: Items clearly marked as “final sale” at the time of purchase.

3.Damaged by the Client: Products showing signs of wear, alterations, or misuse after receipt.

 

We ensure a smooth refund process:

1.Inspection: Once we receive your returned item, our team will conduct a detailed inspection to verify its condition. This is typically completed within 5 business days.

2.Refund Approval: If approved, refunds will be processed within 7-10 business days to your original payment method. You will receive a confirmation email once the refund is issued.

3.Shipping Costs:

•Original shipping fees are refundable only if the return is due to our error or the product is defective.

•Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

Our guarantee applies to all eligible items. If you are dissatisfied with your purchase for any reason, you can return it for a full refund, provided the item meets the conditions outlined in the Eligibility for Returns section.

 

We offer exchanges for defective or incorrect items. If you wish to exchange your product:

1.Contact us within 30 days of receiving your order.

2.We will guide you on the process to return the item and ship a replacement.

 

1.Contact Us: Email our customer service team at info@globaljewelryempire.com. Provide your order number, reason for return, and any relevant details.

2.Receive Instructions: Our team will issue a return authorization and provide instructions for shipping the product back to us.

3.Shipping the Item:

•Ensure the item is securely packaged and fully insured to avoid damage during transit.

•Use a traceable shipping service to confirm delivery.

 

If your order arrives damaged or incorrect:

1.Notify us immediately (within 48 hours of receipt).

2.Provide clear photos of the product and packaging as proof.

3.We will prioritize resolving the issue through a replacement, repair, or refund at no additional cost to you.

 

•All refunds are issued in the same currency and payment method used for the original purchase.

•We are not responsible for lost or stolen returns during transit. Ensure proper tracking and insurance for all returns.

•For high-value items, such as fine jewelry or luxury watches, we recommend using insured shipping with signature confirmation.

 

Our team is here to assist you at every step. If you have questions about your return or refund, feel free to contact us at:

•Email: info@globaljewelryempire.com

•Phone: 

•Live Chat: Available on our website during business hours.

 

Thank you for trusting Global Jewelry Empire. We are dedicated to providing an exceptional shopping experience and standing behind every product we sell.